FREQUENTLY ASKED QUESTIONS
2. Do you accept cash rental payments? We don’t accept cash rental payments for your protection and ours. Keeping cash on hand has become dangerous and it can be harder to track cash payments, we want to make sure that you are correctly credited. We will accept personal checks, money orders or certified bank checks.
3. Do you accept credit or debit cards? We are not set up to accept credit or debit cards. Many of our tenants have made arrangements with their banks to automatically send us their rental payment directly from their bank each month.
4. If a partial rental payment is received before the 5th is there still a late fee charged? Yes, in fact the late fee will be assessed on the full rental amount. When you signed the lease you agreed to pay your full rent on the first of month. It is very important for all roommates (and parents who pay rent for their students) to understand this.
5. If one roommate cannot pay his/her rent will everyone be penalized? Absolutely, when you and your roommates signed the lease, you agreed to pay the total monthly amount for the property. If one person cannot pay his portion of the rent we are forced to begin legal proceedings to recover the rent and everyone on the lease is involved. Therefore, it is very important to choose your roommates carefully.
6. Who is responsible for turning on the utilities when I move in? You are! We turn off utilities in our name effective on the first day of your lease. Therefore, it is your responsibility to contact the appropriate utility companies in advance to request that service begins in your name on the first day of your lease. If you don’t do this you may not have utilities on the day you move in. We recommend that you allow plenty of time for the utility companies to start service, especially during peak seasons or holidays. If you cannot move into the unit on the day that your lease begins you still are responsible for making sure that the utilities are turn on the day your lease starts. Occasionally problems or delays occur when service is being turned off in our name and on in yours. Don’t assume that it has been done, double check with the utility companies to make sure that service has begun, this is especially important in winter, when pipes may freeze.
7. Do I need renters insurance? We highly recommend that all of our tenants purchase renter’s insurance to protect your belongings in case of theft, fire, flood, etc. Our owners carry insurance on their property but their insurance does not protect your personal property.
8. I would like to paint/alter my unit in some way. Do I need approval? Yes, you must receive written approval from Fisher-Fisher Realty before altering the unit in any way, including painting. Otherwise you could be held responsible for putting the unit back as it was when you move in.
9. Do I need to provide written notice that I’m moving out, even if my lease has expired?
Yes, per your lease you must notify us with a written 60 day notice to vacate under all circumstances; a current lease prior to the termination date, a month to month lease, etc.
10. Do I have to let you show the house to prospective tenant? Yes, in order for us to re-rent the house as soon as possible after you’ve decided to move out, you are required to allow a member of our staff or a licensed real estate agent to accompany prospective renters into the house. You may not unreasonably impede the showing process. We realize this can be an inconvenience and we will work with you to make the process as easy as possible. We will always try to give you advance notice before showing but please be aware that when you give notice to move the property is subject to being shown.
11.Can I use my security deposit as my last month’s rent? No, per your lease and North Carolina real estate law your security deposit cannot be used for your last month’s rent. Rent is due through your last official day of occupancy and if not paid on time is still subject to a late fee.
12. How do I make sure that I get all of my security deposit back? The unit must not be damaged and must be clean when you vacate. Please be aware that “clean” can mean different things to different people. Therefore, when you give notice to move you will receive a verification from our office that your notice has been received and a vacating procedures sheet outlining how we expect the property to be left; cleaning, etc.
13. When will my security deposit be returned to me? North Carolina law specifies that we must give you an accounting on your security deposit within 30 days of either the date you vacate the unit or the end of your lease; whichever date is the latter. You can speed up the process if you leave the property clean and in good shape and make sure that we have a forwarding address. *Please note: you are not considered vacated until you have returned all the keys to the property to our office.
14. Am I allowed to have a pet in my unit? Certain pets are only allowed in some units. If you are thinking about getting a pet, please contact our office before you do. We will check to determine if a pet is allowed in your unit and we will need to know the type of pet you are looking at (cat dog), the breed and weight. If a pet is allowed, you will need to fill out a “Pet Application” and pay a non-refundable pet fee $150 prior to getting your pet.
15. How do I make a maintenance request? All non-emergency maintenance requests can be phoned in to our office or emailed to us at email@example.com. if this is an emergency request, please refer to our maintenance request tab for further details and contact our emergency number at (919) 260-2721.